Agents know the drug list is the center of a Part D recommendation. But collecting it by phone, writing down every strength and quantity, and entering the same information into a Plan Finder can take 20–30 minutes per client. Multiply that by a whole book during AEP and the work becomes weeks of calls and data entry.
The economics make that difficult. Standalone Part D commissions are limited, and some plans pay nothing. A Medicare annual review software workflow has to protect the client without turning every review into a long appointment. The goal is not to skip the review. It is to reserve agent time for judgment, questions, and clients who actually need a call.